Workforce Management Specialist – New York New York

Posted 1 week ago by MGM Resorts
Las Vegas, NV
Application ends: April 30, 2023
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Job Description


The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.


+ Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime

+ Create scheduling solutions for departments that account for current business demands as well as exceptions

+ Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies

+ Suggest scheduling changes and create new business models

+ Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process

+ Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements

+ Work as a team completing daily schedule operations, such as leave requests and call outs

+ Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email