Workforce Management Clerk – Park MGM
Job Description
**POSITION SUMMARY:** The Workforce Management Clerk is responsible for owning the experience of internal customers related to scheduling and time off, performing multiple administrative tasks including email, phone, and face-to-face interactions. The employee scope includes staff as well as management and functions in a collaborative and supportive environment
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Listen to internal guests’ inquiries and provide suggestions, training, and general assistance with various software platforms
+ Collaborate with department leaders providing attendance, refusal, and call-out tracking
+ Perform special projects as directed by management
+ Discover new best practices to enhance the employee experience while adhering to current labor agreements and department policies
+ Provide administrative and clerical support to Workforce Management Specialists and management by preparing labor and payroll reporting
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ Able to effectively communicate in English, in both written and verbal forms
+ Basic knowledge of computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine
+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
**MINIMUM REQUIREMENTS:**
+ High school diploma or equivalent
+ Work varied shifts, including weekends and holidays
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
