Venue Reservations – Shadow Creek
Job Description
**POSITION SUMMARY:**
The Venue Reservation Coordinator is responsible for providing administrative support to the department. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Provide the highest level of customer service to all guests
+ Answer multi-line phone systems and direct calls to the appropriate staff/department
+ Assist guests with bookings, changing or inquiring about reservations
+ Assist Casino Marketing, Casino Hosts, VIP, and Player’s Club for all properties with any reservation, bookings or inquiries
+ Prepare customer invoices and processes payments
+ Perform other job-related duties as requested
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ Able to effectively communicate in English, in both written and verbal forms
+ Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
**MINIMUM REQUIREMENTS:**
+ High school diploma or equivalent
+ Work varied shifts, to include weekends and holidays
**PREFERRED:**
+ Experience working in a similar resort setting
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
