Ticket Office Representative – MGM Grand

Posted 2 weeks ago by MGM Resorts
Las Vegas, NV
Application ends: April 30, 2023
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Job Description


It is primary responsibility of the Ticket Office Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.


+ Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests

+ Perform ticket verification prior to entry into exhibit and events

+ Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services

+ Resolve guest complaints within the scope of authority

+ Utilize and balance a cash drawer and ticket sales with various tender types

+ Interpret and operate numerous computer and ticketing systems with accuracy

+ Answer multi-line telephones using proper etiquette

+ Other job-related duties as requested


+ Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

+ Effectively manage multiple tasks under pressure of deadlines in fast pace environment

+ Able to take initiative and exhibit flexibility

+ Effectively communicate in English, in both written and oral forms


+ Work varied shifts, to include weekends and holidays

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com