Table Games Floor Manager
Job Description
**THE JOB:**
This position is responsible for supporting the Table Games Operations Manager by providing direct oversight of designated floor areas and by serving as the Table Games Operations Manager designee as needed, consistent with the MGM Brand. The individual has direct supervision of the designated table games floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. The position will oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
**THE DAY TO DAY:**
Oversee daily table games operations for the assigned floor area, including: game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demand. Ensure that games are dealt with a high degree of proficiency.
Support all duties assigned to the Table Games Operations Manager by assisting with task completion and by serving as the Table Games Operations Manager designee as needed.
Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify Vice President of Casino or Operations Manager of any unusual events, circumstances, missing items or alleged theft.
Assist the Table Games Operations Manager to interview, select, train, supervise, and counsel table games employees for the efficient operation of all table games operational functions for the assigned shift. Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.
**MINIMUM REQUIREMENTS:**
Bachelor’s Degree or equivalent experience.
Two (2) years of prior relevant experience.
In‐depth understanding of all table games rules, standards, regulations and operations.
**PREFERRED:**
Six (6) years of table games work experience.
Previous experience working in table games operations in a similar resort setting.
5 years supervising experience
2 years dealing experience
Knowledge of all games offered
**CERTIFICATIONS, LICENSES, REGISTRATIONS:**
Gaming license/registration as required by jurisdiction(s)
**KNOWLEDGE, SKILLS, AND ABILITIES:**
Ability to establish credibility and rapport with other leaders both within and outside department.
Sound judgment and superior problem solving and decision making skills.
Effective listening abilities.
Ability to work varied hours, including weekends and holidays.
Ability to establish credibility and rapport with employees and guests.
Interpersonal skills to deal effectively with complaints, conflicts, or disputes.
Ability to foster a culture of excellent guest service, high‐levels of employee engagement, and an overall positive work environment.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms.
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
