Spa Manager – MGM Grand
Job Description
please see attaced
**THE JOB:**
The Spa & Salon Manager is responsible for managing daily operations and staff for the Spa & Beauty Salon. All duties are performed in accordance with department and property policies, practices and procedures.
**THE DAY TO DAY:**
+ Assume full responsibility for all departments in the absence of the Director.
+ Manage and monitor operational budget and Profit & Loss review.
+ Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.
+ Manage Spa/Salon/Fitness Center staff to ensure they adhere to, and enforce, company policies while being alert to their duties and responsibilities.
+ Create and adjust staff schedules and floor operation.
+ Responsible for team member hiring, firing, training, coaching, offering recommendations, promoting and/or any changes to an employee’s status.
+ Keep the Director informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions.
+ Maintain all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized.
+ Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
+ Notify Director/or Security of all unusual events, circumstances, missing items, or alleged thefts.
+ Responsible for maintaining accuracy in system scheduling and timing of services.
+ Manage a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory control.
**A GREAT CANDIDATE WILL HAVE:**
+ Must be at least 21 years of age
+ At least 3 years of guest service experience
+ Bachelor’s degree or equivalent work experience
+ At least 2 years related experience.
+ Excellent customer service.
+ Able to lead and mentor a team.
+ Have interpersonal skill to deal effectively with all business contacts.
+ Work varied shifts, including weekends and holidays.
+ High school diploma or equivalent.
+ Working knowledge of Zenoti, Kronos, Workday, Opera, Hotsos
+ Forbes Hospitality standards and training knowledge
+ At least three years of Spa/Salon Operations experience
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MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
