SLOT AMBASSADOR
Job Description
It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
– Market and recruit new guests to property
– Establish and maintain a professional relationship with repeat guests to the property
– Research and evaluate guest accounts using Players Club and /or other software programs
– Issue guest complimentary items in accordance with departmental and property standards
– Research and resolve guest issues effectively and professionally
– Protect the confidentiality of Company documents and files under immediate control
– Greet guests, answer questions and be an informational resource regarding guest inquiries
– Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
– Perform minor machine repairs
– Accurately maintain a Cash Pouch involving Company funds
– Verify and ID guests to ensure players are of the legal gaming age
– Provide guests with Players Club information and solicit new members
– Assist guests with inquiries and problems regarding Players Club and the Casino
– Promptly answer in-bound telephone calls
– Assist guests and Casino Hosts with requests in a professional and timely manner
– Keep up to date on Slot Marketing activities and events at the property
– Input player information into the Players Club system
– Maintain a positive and friendly attitude toward guests as well as other employees
– Perform all duties as deemed necessary for the success of the department
– Gaming experience preferred
– Must have strong organizational skill
– Ability to handle and cope with stress well and remain calm under pressure a must
– Must have, or be able to obtain, Gaming Registration
– A working knowledge of basic computer systems and Casino systems preferred
– Excellent public relations, communication and speaking skills
– Professional appearance and demeanor a must
Requisition ID: 2023-14317
Total Openings: 5
External Company URL: http://www.circuscircus.com
Street: 2880 Las Vegas Blvd South
Telecommute: No
External Company Name: Circus Circus Las Vegas Hotel and Casino
Overview (Text Only): It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
– Market and recruit new guests to property
– Establish and maintain a professional relationship with repeat guests to the property
– Research and evaluate guest accounts using Players Club and /or other software programs
– Issue guest complimentary items in accordance with departmental and property standards
– Research and resolve guest issues effectively and professionally
– Protect the confidentiality of Company documents and files under immediate control
– Greet guests, answer questions and be an informational resource regarding guest inquiries
– Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
– Perform minor machine repairs
– Accurately maintain a Cash Pouch involving Company funds
– Verify and ID guests to ensure players are of the legal gaming age
– Provide guests with Players Club information and solicit new members
– Assist guests with inquiries and problems regarding Players Club and the Casino
– Promptly answer in-bound telephone calls
– Assist guests and Casino Hosts with requests in a professional and timely manner
– Keep up to date on Slot Marketing activities and events at the property
– Input player information into the Players Club system
– Maintain a positive and friendly attitude toward guests as well as other employees
– Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications (Text Only): – Gaming experience preferred
– Must have strong organizational skill
– Ability to handle and cope with stress well and remain calm under pressure a must
– Must have, or be able to obtain, Gaming Registration
– A working knowledge of basic computer systems and Casino systems preferred
– Excellent public relations, communication and speaking skills
– Professional appearance and demeanor a must