Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: **_To entertain the human race._**
It is the primary responsibility of the Lead Starbucks Attendant to manage the daily operations of assigned store(s) including proper staff deployment and the execution of Starbucks Playbook. Assign and preform all duties that are to be performed in accordance with Starbucks, departmental and policies, practices and procedures.
+ Oversees a shift of approximately 3-12 employees at a time.
+ Interacts with guests and deliver high quality guest service.
+ Handle guest complaints or concerns as they pertain to the shift and notify management immediately.
+ Oversight and execution of assigned plays and formations from Starbucks Playbook.
+ Coaches and trains new and existing Starbucks Attendants and Bus/Runners.
+ Ensure that Starbucks standards are being followed.
+ Ensure property standards are being followed.
+ Establish par levels for daily orders and complete the daily order sheet.
+ Ensure adherence to established SNHD and QASA guidelines.
+ Practices and observes all safety duties and regulations.
+ Performs all other job related duties as requested.
+ Work as a team, assisting all guests’ and employees’ needs and inquiries
+ Maintain the cleanliness of the all front and back of the house areas within the outlet
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
+ Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
+ Knowledge of health, safety and sanitation regulations
+ Basic computer skills and experience with varied Point of Sale (POS) systems
+ Anticipate the guests’ needs and respond appropriately with a sense of urgency
+ Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
+ Able to lead and mentor a team
+ High school diploma or equivalent
+ Work varied shifts, to include weekends and holidays
+ Six (6) months experience as a fountain worker and/or cashier in a high-volume food establishment
+ Experience working in a similar resort setting
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email firstname.lastname@example.org