Housekeeping Quality Assurance Manager – MGM Grand
Job Description
**PRIMARY PURPOSE:**
It is the primary responsibility of the Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Oversee and ensure the smooth operation of assigned area
+ Supervise, train, direct, and assist all employees assigned to the area
+ Distribute workload fairly and evenly to those assigned to the station
+ Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
+ Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
+ Perform daily written guest room inspections in accordance with department standards
+ Perform frequent and consistent visual inspections of guest rooms and assigned public areas
+ Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
+ Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
**MINIMUM REQUIREMENTS:**
+ High School diploma or equivalent
+ Two (2) years of experience in Hotel Management
+ Work varied shifts, to include weekends and holidays
**PREFFERED:**
+ Two (2) years of experience in Hotel Management
+ Bilingual
+ Organizationalskillstofunction effectivelyundertimeconstraints,withinestablisheddeadlinesandattention todetail
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
