Hotel Operations Manager – Vdara

Posted 5 days ago by MGM Resorts
Las Vegas, NV
Application ends: April 30, 2023
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Job Description

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: **_To entertain the human race._**


Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.


+ Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

+ Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.

+ Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

+ Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

+ Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

+ Perform other duties as assigned


+ Front Desk Clerks


+ Previous experience managing employees under a collective bargaining agreement.

+ AAA or Forbes knowledge.

+ Technical knowledge and experience with Opera (or LMS for CCLV).

+ Technical knowledge and experience with HotSOS or other service optimization system.

+ Previous experience working in a similar resort setting.

+ Ability to communicate in Spanish and or Asian Languages.


+ Proof of eligibility to work in the US


+ Working knowledge of hotel management system and operations.

+ Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

+ Broad management and leadership knowledge of front office operations.

+ Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, generate action plans to address service opportunities.

+ Ability to influence others to accept practices and approaches related to hotel operations.

+ Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

+ Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

+ Effective listening abilities and be able to make strong judgment call.

+ Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.

+ Technical knowledge and experience with property management system.

+ Ability to work varied shifts, including weekends and holidays

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email