Hostess – Catch – Aria
Job Description
Ultra Lounge/Lounge Server TD (Union)
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: _To entertain the human race_ .
The Ultra Lounge Lounge Server is primarily responsible for representing the brand of the venue while serving beverages and food to guests while promoting a positive guest experience. All duties are to be performed in accordance with departmental and policies, practices and procedures
+ Provides extraordinary service consistent with the ARIA luxury brand standards and S.H.O.W. Service Basics
+ Greet guests in a timely manner and request primary beverage order
+ Initiate conversation with guests, inquiring about their satisfaction with the restaurant
+ Greet guests, present menus, answer questions and make suggestions regarding food and beverage
+ Actively take orders, give enticing suggestions, conduct full and complete food/wine/beverage service, and monitor guests’ dining experience
+ Maintain detailed knowledge of menu items, as well as wine lists, including: ingredients, preparation and sourcing
+ Exhibit proper knowledge, selling techniques and service delivery of all menu items, alcoholic and non-alcoholic beverages
+ Consistently follow sequence of service, utilizing all proper procedures standardized by room management
+ Itemize bills correctly and efficiently secure payment
+ Expedite drink orders for each party quickly and accurately
+ Serve refills upon request as well as follow up for additional beverage requirements
+ Keep tables neat and orderly by removing dishware no longer in use
+ Assist in the bussing and resetting of tables for next seating
+ Transport dishes and glassware from tables to kitchen and bar as needed
+ Adhere to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
+ Anticipate guests’ needs, when possible, and provide extra items, drinks, and condiments to the table
+ Work as a team in order to assist with all guests’ and employees’ needs and inquiries
+ Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and/or other employees
+ Attend and actively participate in daily team updates and scheduled training sessions and retain knowledge covered therein
+ Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues
+ Maintains complete knowledge of entire menu and proper food handling presentation and service
+ Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management
+ Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue
+ Anticipate guest needs and provide service to each guest quickly and accurately; advises manager of any guest complaints
+ Perform other job related duties as requestedRequired:
+ At least one (1) year of cocktails and food service experience in a fast-paced environment
+ At least one (1) year of experience working in a similar resort setting
+ Ability to maintain complete knowledge of entire menu and proper food handling presentation and service
+ Ability to manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure
+ Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization
+ Ability to perform administrative tasks
+ Ability to access all areas of the restaurant, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items
+ Ability to to work indoors, being exposed to such environmental conditions as noise, dust, cigarette and cigar smoke and varying lighting levels
+ Excellent customer service skills.
+ Strong attention to details, can make decisions quickly and delegate responsibilities accordingly
+ Excellent computer and multi-line phone skills
+ A highly motivated and energetic personality
+ Basic math skills
+ Interpersonal skills to deal effectively with all business contacts
+ Professional appearance and demeanor
+ Work varied shifts, including weekends and holidays
+ High school diploma or equivalent.
+ Able to effectively communicate in English, in both written and oral formsPreferred:
+ At least two (2) year of cocktails and food service experience in a fast-paced environment
+ Modeling experience
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
