Guest Services Supervisor
Job Description
**PRIMARY PURPOSE:**
This position is responsible for oversight of our front-of-house team working in one of our world-renowned venues.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Assist Manager with basic floor duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership, schedule staff based on event need and oversight from department leader
+ Complete pre/post event reports and equipment, ensure that all equipment is checked out/in appropriately
+ Identify and report any safety concerns
+ Monitor and maintain inventory and stock of all equipment and supplies
+ Monitor staff and vendors interactions with guests at all events to ensure high levels of service
+ Review and recommend event operational policies and procedures for the department
+ Supervise the Guest Services Desk and its functions; conduct performance review of staff to include disciplinary action and provide leadership and guidance to staff and vendors
+ Perform other job-related duties as requested
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ General knowledge of mathematical skills including addition, subtraction, multiplication and division
+ Able to effectively communicate in English, in both written and verbal forms
+ Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
+ Able to lead and mentor a team
+ Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
+ Maintain a professional, neat and well-groomed appearance adhering to company standards
**MINIMUM REQUIREMENTS:**
+ High school diploma or equivalent
+ One (1) year of experience with customer service
+ Work varied shifts, to include weekends and holidays
**PREFERRED:**
+ Four (4) years of experience in entertainment
+ Experience using the internet, MS Office, Word and Excel
+ Experience supervising teams of ten (10) or more
+ Experience working in an entertainment facility
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
