Guest Services Representative – Aria
Job Description
**PRIMARY PURPOSE:**
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create **WOW** moments and memories they will carry with them far beyond their stay with us.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
+ Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
+ Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
+ Partner with Housekeeping and other related departments to meet guest expectations and special requests
+ Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
+ Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
+ Perform other job-related duties as requested
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
+ Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
+ Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
+ Knowledge of accommodations room capacities and amenities
+ Maintain a professional, neat and well-groomed appearance adhering to company standards
**PREFERRED:**
+ Post-secondary education
+ Six (6) months previous cash handling experience
+ One (1) year face to face guest service experience
+ Bilingual, with English as the primary or secondary language
+ Experience in a similar resort setting
+ Experience in sales
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
