Entertainment Security Ambassador (18+) – T-Mobile Arena
Job Description
**PRIMARY PURPOSE:**
This position is responsible for maintaining a uniformed presence at various posts both inside & outside the MassMutual Center. As directed, patrols assigned to ensure all employees, visitors, guests, clients, contractors and business partners are authorized, while providing a safe environment. Personnel shall serve as a visual deterrent, intervene and respond to all levels of security and potential life safety issues. Strictly complies with all established policies and procedures of the MassMutual Center, MGM Springfield and the Massachusetts Convention Center Authority.
**PRINCIPAL DUTIES AND RESPONSIBLITIES:**
+ Maintains an alert, positive, welcoming, and approachable demeanor.
+ Performs all duties in a professional, productive manner with the aim of delivering a superior level of customer service to ensure a successful event and experience for the client, visitors, and attendees.
+ Responds to questions and requests from visitors, clients, contractors, and business partners by providing appropriate information/directions in a patient, efficient and courteous manner.
+ Contribute to an environment centered on the core values of teamwork, integrity and excellence
+ As assigned by a public safety manager(s), conducts patrols of MassMutual Center or staffs assigned post.
+ Maintains up-to-date knowledge and understanding of each Public Safety post, daily operating procedures, and the facility’s emergency operating procedures; executes on those established procedures as required.
+ Assists with event security as required or directed by Public Safety Manager(s) and event services department.
+ Provides a public safety presence and acts as a visible deterrent to crime and threats of potential violence.
+ Responds to emergencies as necessary or as directed, rendering aid and assistance as required and in accordance with established public safety policies and procedures.
+ Maintains a high level of situational awareness and diligence to duties. Takes action to immediately correct and / or immediately report suspicious activity and potential threats as required by the Public Safety Department
+ Maintains assigned equipment (radios, uniforms, etc.), reporting lost or damaged equipment to the public safety manager(s).
+ Reports all incidents, accidents, and / or medical emergencies immediately to the public safety manager(s).
+ As directed, responds to alarm activations, including security, fire and intrusion alarms.
+ Utilizes facility’s video surveillance system, building access control system, and radio communications
+ Other job-related duties as required
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
