Director Workforce Management – Luxor

Posted 2 weeks ago by MGM Resorts
Las Vegas, NV
Application ends: March 30, 2023
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Job Description

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: **_To entertain the human race_** .


The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.


+ Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.

+ Provide leadership in the development of the Workforce Management department.

+ Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.

+ Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting

+ Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments

+ Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems

+ Ensure all scheduling is in compliance with all collective bargaining agreements and state and federal labor laws

+ Provide labor reporting to Property Senior Management

+ Develop standards and assign goals for Workforce Management


+ Workforce Management Specialists


+ Bachelor’s degree in a related field, or equivalent experience

+ Four (4) years of relevant experience


+ Master’s Degree in Business Administration

+ Working Knowledge of Virtual Roster Scheduling

+ Previous experience working in a similar resort setting.

+ Previous experience working with all levels of management including senior executive

+ Previous experience developing productivity and guest service standards


+ Strong understanding of Collective Bargaining agreements as well as state and federal labor laws

+ Ability to plan, organize and execute multiple projects timely and accurately

+ Strong analytical and problem-solving skills

+ Proactive style while maintaining professionalism in dealing with sensitive and confidential matters

+ Able to lead and mentor a team

+ Ability to make sound decisions related to labor standards and staffing efficiency

+ Excellent customer service skills.

+ Interpersonal skills to effectively communicate with all business contacts.

+ Ability to effectively communicate in English, in both oral and written forms.

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email