Butler II
Job Description
**PRIMARY PURPOSE:**
It is the primary responsibility of the Butler to provide guests with full service during their stay and assist with any special requests.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Greet guests in a positive, friendly manner and make them feel welcome
+ Guide guests through all phases of their experience
+ Exhibit proper knowledge and service delivery of both non and alcoholic beverages as well as menu items of every course
+ Follow sequence of service utilizing all proper procedures standardized by management
+ Item bills correctly
+ Maintain cleanliness and stock of assigned areas, side stations, tables and POS stations
+ Anticipate the guests’ needs and respond appropriately with a sense of urgency
+ Work as a team and assist all guests’ and employees’ needs and inquiries
+ Perform other job-related duties as requested
**KNOWLEDGE, SKILLS, AND ABILITIES:**
+ Knowledge of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
+ Knowledge of health, safety and sanitation regulations
+ Knowledge of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
+ Able to provide butler services including but not limited to care of male and female wardrobe
+ Ability to work under pressure
+ Basic knowledge of Point of Sale system and computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
+ Effective listening abilities with strong judgment skills
+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
**MINIMUM REQUIREMENTS:**
+ High school diploma or equivalent
+ One (1) year of experience as a server in a fine dining establishment
+ Work varied shifts, to include weekends and holidays
**PREFERRED:**
+ Five (5) years of experience as a server in a fine dining establishment
+ Experience working in a similar resort setting
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com
