Posted 1 week ago by Treasure Island
Las Vegas, NV
Application ends: April 30, 2023
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Job Description

The Application Support Specialist manages business related applications in areas such as: Casino, Hotel, and Back of House. All duties are to be performed in accordance with departmental and Treasure Island policies, practices and procedures.

Specific Job Functions:

+ iSeries command line knowledge and experience is a must

+ Working knowledge of LMS, Kronos, Infinium, SWS strongly desired

+ Developmental coding skills on the iSeries is a plus

+ Actively work trouble queue ensuring that all issues are prioritized and resolved to customer’s satisfaction

+ Strongly exhibit good customer services attitudes and skills

+ Partner with other IT team members and vendors to resolve problem tickets and determine root cause

+ Understands customer dynamics and needs at all levels (end-user to executive)

+ Identify areas to reduce cost and improve efficiency in the business environment

+ Provisioning user accounts to various applications

+ Updating and maintaining all application parameters & documentation.

+ Assist in troubleshooting application and system software and hardware issues

+ Interact with the business community and vendor to provide complete solutions from the conception of the project to the end support model

+ Function as the second tier support for the User Support Specialist Group and will work with the IT Systems Engineer if need be to solve application issues

+ Act as the primary hub to Treasure Island IT, the end user community and the application vendor, and is responsible for maintaining the integrity and efficiency of the application

+ Perform all duties deemed necessary for the success of the department

+ 2 years Corporate Information Technology environment in a customer service role or equivalent experience

+ Experience in managing vendors supplying support to a 24/7 mission critical environment

+ Gaming/Hospitality Industry Experience preferred

+ College Degree or equivalent experience

+ Ability to learn new technologies quickly.

+ Experience with SQL Server

+ Ability to work in a fast paced multiple project environment on an independent basis and with minimal supervision.

+ Knowledge of industry standard hotel, casino and point-of-sale applications preferred.

+ Exposure to ITIL processes and tools.

+ Must be skilled in the navigation and configuration of all Microsoft Windows desktop operating Systems to current releas

+ Must know specific operating system commands such as: “Ping”, mapping drives, creating shortcuts, locating files, editing the Windows registry, setting up mail accounts, adding machines to a Windows Domain, etc.

+ Must be skilled in the navigation and configuration of Microsoft Office applications: Word, Excel, Power Point, Access, and Visio.

+ Requisition ID: 2023-14283

External Company Name: Treasure Island Las Vegas

External Company URL:

Telecommute: No